Shipping policy

ORDER PROCESSING:

PLEASE ALLOW 24 HOURS FOR ORDER PROCESSING, PENDING PRODUCT AVAILABILITY, PAYMENT VERIFICATION AND DISPATCH. ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED OR CANCELLED. PLEASE CONFIRM THAT ALL ORDER DETAILS ARE CORRECT BEFORE COMPLETING THE CHECKOUT PROCESS. BARCLAY & HILL DOES NOT SHIP ON WEEKENDS OR MAJOR HOLIDAYS. ALL ORDERS SHIP FROM GURUGRAM, INDIA.

YOU WILL RECEIVE AN AUTOMATIC CONFIRMATION VIA EMAIL ONCE YOUR ORDER HAS BEEN PLACED. IF YOU DO NOT SEE THE ORDER CONFIRMATION WITHIN A FEW MINUTES OF ORDERING, PLEASE CHECK YOUR SPAM FOLDER.

DUE TO HIGH DEMAND, ITEMS MAY BECOME UNAVAILABLE EVEN AFTER AN ORDER HAS BEEN PLACED. IN THIS CASE, CUSTOMER WILL BE NOTIFIED OF THE DELAY IN DELIVERY. CUSTOMER CAN CONTINUE WITH THE ORDER OR REQUEST REFUND. A CREDIT COUPON WILL BE GENERATED AS REFUND ISSUED TO THE ORIGINAL PAYMENT. PLEASE ALLOW 5-7 BUSINESS DAYS FOR THE VERIFICATION AND GENERATION OF THE COUPON FOR REFUND VIA MAIL. 

ALL ORDERS ARE REVIEWED BY OUR SECURITY TEAM AND CAN BE CANCELLED BY BARCLAY & HILL AT ANY TIME.

ONCE YOUR ORDER HAS BEEN PROCESSED BY OUR DISPATCH TEAM, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH TRACKING NUMBER AND INFORMATION ENCLOSED. 

ORDERS MAY EXPERIENCE SHIPPING DELAYS DURING SPECIAL RELEASES, MAJOR HOLIDAYS, AND MARKDOWN PERIODS.

PRE-ORDER POLICY:

ITEMS THAT ARE MARKED AS PRE-ORDER ARE EXPECTED TO SHIP UPON ARRIVAL TO OUR FACILITY. ALL CUSTOMERS ARE CHARGED AT CHECKOUT FOR PRE-ORDER ITEMS TO THE PAYMENT METHOD PROVIDED. ONCE YOUR ORDER HAS BEEN PLACED, WE ARE UNABLE TO CANCEL OR MODIFY THE ORDER. SHOULD YOU HAVE ANY QUERIES PLEASE CONTACT OUR TEAM AT SALES@BARCLAY&HILL.IN

SHIPPING METHODS:

FOR ORDERS WITHIN INDIA, BARCLAY & HILL OFFERS COMPLIMENTARY 5-7 BUSINESS DAYS STANDARD SHIPPING.

 

INTERNATIONAL SHIPPING: 

BARCLAY & HILL OFFERS WORLDWIDE SHIPPING. DELIVERY DUTIES AND FEES ARE DEPENDENT ON SHIPPING LOCATION. REACH OUT TO SALES@BARCLAY&HILL.IN WITH ANY QUERIES ABOUT INTERNATIONAL SHIPPING.

ALL INTERNATIONAL ORDERS WILL BE SHIPPED VIA DHL EXPRESS/UPS/FEDEX OR VERIFIED COURIER SERVICES. SHIPPING TIMES ARE NOT GUARANTEED AND DO NOT ACCOUNT FOR THE 24 HOUR ORDER PROCESSING WINDOW.

PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR ASSISTANCE WITH ESTIMATING ADDITIONAL COSTS OR PROCEED TO OUR CHECKOUT PAGE FOR CALCULATION.

 

CUSTOMER SERVICE HOURS:

MONDAY – SATURDAY | 11:30 AM – 7:00 PM IST | SALES@BARCLAY&HILL.IN

| @BARCLAYNHILL

RESPONSE TO QUERIES IS ENSURED WITHIN 48 HOURS.

LOST PACKAGES:

PLEASE NOTE THAT ONCE PROOF OF DELIVERY IS ATTACHED TO A TRACKING NUMBER, BARCLAY & HILL IS NOT RESPONSIBLE FOR LOST, DAMAGED, OR STOLEN ITEMS. ALL RISKS ARE ASSUMED BY THE COURIER SERVICES.

IF YOU HAVE ANY ADDITIONAL QUERIES OR REQUIRE FURTHER ASSISTANCE, PLEASE CONTACT SALES@BARCLAY&HILL.IN

FINAL SOLD ITEMS:

DURING ANY SALE/PROMOTION PERIOD, ALL SALES ARE FINAL. BARCLAY & HILL RESERVES THE RIGHT TO EXTEND, MODIFY, OR DISCONTINUE CHANGE IN PRICE AT ANY TIME WITHOUT NOTICE. BARCLAY & HILL IS LIABLE TO THE PURCHASE PRICE OF YOUR ORDER HOWEVER ANY CHANGES TO THE PRICE IS NOT APPLICABLE TO THE ORDERS PLACED OR DELIVERED.